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Customer Success Manager

Description

We are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation abilities.

Responsibilities
  • Onboarding high value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase the retention and growth of our most valuable customers
  • Identify business opportunities with customers to improve retention
  • Be a trusted partner for the customer on use-case and product functionality
  • Collaborate closely with global team members
  • Assist with high severity requests or issue escalations as needed
Requirements
  • 2 years of experience in customer success or account management roles.
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus!
  • Driven, self-motivated, enthusiastic and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights.
    Technical skills for guiding customers through technical processes.

To apply for this job, please send your CV to info@pradexx.com and state the name of the position in the subject of the email.

Bookkeeper
Description

We׳re looking for a highly motivated, organized and dedicated Bookkeeper to join our growing Finance team and assist our day to day accounting requirements and monthly closing process.

Responsibilities

·      Bank accounts reconciliation
·      Support in End-of-Month closing
·      Processing payments to vendors
·      Intercompany reconciliation
·      Fixed assets depreciation entries and reports
·      Managing accruals and prepaid expenses on a monthly basis

Requirements

·      Certified bookkeeper- Minimum level 2
·      4+ years of proven bookkeeping experience – a must
·      English at an advanced level (both spoken and written)
·      High MS Office proficiency, especially with excel functions – must
·      Experience with ERP system
·      Excellent communication and organizational skills
·      Team player with a proactive approach
·      Service-oriented
·      High level of accuracy and attention to details

To apply for this job, please send your CV to info@pradexx.com and state the name of the position in the subject of the email.